10 Customer Service Trends for 2010

by Barry Moltz on December 16, 2009

I wrote in Small Business Trends  this month about the customer service trends coming this next year.

“In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for your small business. It is the only truly sustainable competitive advantage.”

Read the 10 Trends!

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