Comments on: 4 Reasons When and How to Fire a Customer http://www.bamgoodservice.com/4-reasons-when-and-how-to-fire-a-customer/ Delivering Customer Service in a Self-Service World Sat, 03 Sep 2011 07:47:07 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Nikki Scaplen http://www.bamgoodservice.com/4-reasons-when-and-how-to-fire-a-customer/comment-page-1/#comment-32 Nikki Scaplen Sat, 14 Nov 2009 15:29:22 +0000 http://www.bamgoodservice.com/?p=303#comment-32 I agree with Barry - at the point where the client has been a serious offender on any of the items, 1-4, it's time to take action. You can spend time (= money) on re-educating or turning them, but as with most people, it's typically a lost cause. I agree with Barry – at the point where the client has been a serious offender on any of the items, 1-4, it’s time to take action. You can spend time (= money) on re-educating or turning them, but as with most people, it’s typically a lost cause.

]]> By: Barry Moltz http://www.bamgoodservice.com/4-reasons-when-and-how-to-fire-a-customer/comment-page-1/#comment-31 Barry Moltz Fri, 13 Nov 2009 22:43:26 +0000 http://www.bamgoodservice.com/?p=303#comment-31 I would try to coach them to see if you can "turn them" It happens rarely but can be done! I would try to coach them to see if you can “turn them” It happens rarely but can be done!

]]> By: Zach Ferres http://www.bamgoodservice.com/4-reasons-when-and-how-to-fire-a-customer/comment-page-1/#comment-30 Zach Ferres Fri, 13 Nov 2009 22:36:39 +0000 http://www.bamgoodservice.com/?p=303#comment-30 Hey Barry, great post. I haven't had to do this yet but I do have some customers that have been around since day one that are violating problem (2). Is it always right to jump straight to "fire" them or should the situation be openly explained to them first? Hey Barry, great post. I haven’t had to do this yet but I do have some customers that have been around since day one that are violating problem (2).

Is it always right to jump straight to “fire” them or should the situation be openly explained to them first?

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