About the Authors
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years.
After successfully selling his last operating business, Barry has branched out into a number of entrepreneurship-related activities. He founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation.
His first book, “You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business” describes the ups and downs and emotional trials of running a business. It is in its fourth reprint and has been translated into Chinese, Russian, Korean and Thai. His second book, “Bounce! Failure, Resiliency and the Confidence to Achieve Your Next Great Success,” shows what it takes to comeback and develop true business confidence. BAM! is his third book.
Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 20 to 20,000. As a member of the Entrepreneurship Hall of Fame, he also has taught entrepreneurship as an adjunct professor at the Illinois Institute of Technology. He has appeared on many TV and radio programs such as The Big Idea with Donny Deutsch, NPR and The Tavis Smiley Show. He hosts his own radio show, Business Insanity Talk Radio and blogs regularly for the Chicago Tribune’s Chicago Now and Crain’s Chicago Enterprise City.
Mary Jane Grinstead, founder and owner of MJC, Inc., has been working with and satisfying customers in the high technology industry for twenty-five years. Before founding her own company, she held executive and senior level positions in sales, marketing, and operations for IBM; Anacomp, a leader in outsourcing, data storage, and print solutions, and ARDIS, the nation’s first wireless data network.
Throughout her career, Mary Jane has made customer service and satisfaction an integral part of every sales and marketing strategy, ever linking customer service and satisfaction to revenue. Her specialty is long-term B2B relationships that encompass both short-term and multi-year sales.
As general manager of IBM’s second largest region (sales of $750 million) with 14 branches in six states, Mary Jane had responsibility for 2000 employee supporting the sales, distribution, and customer service of all IBM product lines throughout New England. As a corporate marketing executive at IBM, Mary Jane developed and led a marketing research project to determine what it was like to do business with IBM from our customers’ points of view.
As one of five charter executives responsible for the start-up and building of ARDIS, the largest commercial wireless data networks of its day, Mary Jane, led the organization to become the leader in corporate markets, growing the business to $60 million in revenue over a six-year period.
At Anacomp, Mary Jane revamped the national sales organization and created an entirely new quota and measurement systems that included empowered customer service metrics for every person who had contact with the customer. This nationwide system of sales accountability grew revenue by 25 percent.
Mary Jane is a published fiction author and freelance business writer specializing in business writing for companies, associations, and economic development organizations in the entrepreneurial high technology field. Her features and articles have appeared in magazines, newspapers, and on the web. Her works of fiction and poetry have appeared in numerous publications including The MacGuffin, The Comstock Review, Pangolin Papers, Orange Willow Review, Reader’s Break, Inkwell, Re:Al, Crab Creek Review, and Rivers Edge. She has edited several non-fiction books.