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BAM!-good Biographies

People you heard from in this book:

Carl Albrecht
Russ Borrelli
Mike Faith
Margie Heisler
Deborah House
Scott Jordan
Susan Landa
Shelley Malkin
Marshall Makstein
Manish Patel
JoAnne Pavin
Debbie Rosas
Terry St. Marie
Jennifer and Eric Warden
Tracey Welsh

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  • Today’s Daily Tip

    Unreasonable:
    What many customer service reps think that every customer request is.
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