BAM!
Delivering Customer Service in a Self-Service World
People you heard from in this book:
Carl Albrecht Russ Borrelli Mike Faith Margie Heisler Deborah House Scott Jordan Susan Landa Shelley Malkin Marshall Makstein Manish Patel JoAnne Pavin Debbie Rosas Terry St. Marie Jennifer and Eric Warden Tracey Welsh
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