In response to two snafus that prevented a customer from getting her toner, Carl bought the cartridges at retail and drove five hours through a blinding thunderstorm on a Friday night to make sure she got them in time. He’s a little over the top on service, and he credits his ten years at Federal Express for making him that way. He’s cheap on anything that adds no customer value, however. PointManagement offices are furnished in early IKEA. But this focus on a combination of obsessive service delivery and cost containment is what earned PointManagement recognition as Best IT Vendor at Hertz Corporation.
He is a savant with point-of-transaction computer hardware repair service, but don’t ask him where he last put his keys. His favorite things (after his wife and two kids): Single malt scotch, the University of Wisconsin Fighting Badgers, Led Zeppelin, sailing, and platform tennis. He’s available to discuss any of these topics with you at your convenience for as long as you wish. Carl’s hero is Bethany Hamilton. You’ll need to look her up if you ever need inspiration, because we’re already over the 150 words allowed for this bio.