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	<title>Comments on: How Do You Know if Your Customer Is Satisfied</title>
	<atom:link href="http://www.bamgoodservice.com/how-do-you-know-if-your-customer-is-satisfied/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.bamgoodservice.com/how-do-you-know-if-your-customer-is-satisfied/</link>
	<description>Delivering Customer Service in a Self-Service World</description>
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		<title>By: Barry Moltz</title>
		<link>http://www.bamgoodservice.com/how-do-you-know-if-your-customer-is-satisfied/comment-page-1/#comment-60</link>
		<dc:creator>Barry Moltz</dc:creator>
		<pubDate>Sat, 12 Dec 2009 18:38:16 +0000</pubDate>
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		<description>agreed!</description>
		<content:encoded><![CDATA[<p>agreed!</p>
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		<title>By: Mike Maddaloni - @thehotiron</title>
		<link>http://www.bamgoodservice.com/how-do-you-know-if-your-customer-is-satisfied/comment-page-1/#comment-59</link>
		<dc:creator>Mike Maddaloni - @thehotiron</dc:creator>
		<pubDate>Sat, 12 Dec 2009 02:38:16 +0000</pubDate>
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		<description>I would add to it how do they talk with you.  Are they seeking your expertise first then asking about price, or the other way around?  When money comes last, later or is not even asked about, that is a satisfied customer1

mp/m</description>
		<content:encoded><![CDATA[<p>I would add to it how do they talk with you.  Are they seeking your expertise first then asking about price, or the other way around?  When money comes last, later or is not even asked about, that is a satisfied customer1</p>
<p>mp/m</p>
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