Improving Customer Service, One Postal Carrier at a Time

by Barry Moltz on May 24, 2010

We all learn from a lot of great leaders. People we can truly identify with and help our businesses be better. One of those leaders is Fred, the postal carrier.

He is profiled in Mark Sanborn’s book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (affiliate link)

On the short podcast, we talked about:

1. Fred, the mailman and how he creates added value for customers.

2. How true leadership is not a function of title but developing power with people.

3. How to give a remarkable performance in anything you do.

Listen Now!

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