I never shop at Joann Fabrics and Crafts except to get supplies for my son’s science projects. The people there always seem helpful…until I had to return something for $4.50.
As I entered the store to return two things, I was told that I could not go directly to the return desk but had to wait in the check out line. I figured that any cashier could do the return, so I reluctantly agreed. I waited patiently in line for my turn with the cashier. When it was my turn, I approach the cashier with my return. She told me I would have to now stand in the return desk line. I asked why could I not just go first to stand in the return line. She said, that’s how we do it here.
This policy of standing in two lines make no sense. Good customer service means that it should be easy to get a refund as it is to buy the product originally. I asked to see the manager, Dawn to explain the situation. She never came to the front of the store to meet me.
I will think twice about buying again from Joann Fabrics. What good is a return policy if it takes more time to return something than to buy it?!