Please Don’t Invite Me Back

by Barry Moltz on September 30, 2010

I hate when companies invite me back at a lower rate after I left them.  I left Vonage some months ago and it was not a pretty experience.

Now they have the email gall to invite me back.  I just got an email that said:

“There’s never been a better time to come back to Vonage.  Now, with no annual contract or early termination fees, there’s no reason to wait!

For just $9.99/month (plus taxes and fees), you get:
200 minutes of outbound local and long-distance home phone service across the U.S., Canada, and Puerto Rico. (5¢ for each additional minute)

Unlimited incoming phone calls AND Vonage-to-Vonage calls are free.
A ton of great features like Caller ID with Name, Call Waiting, Anonymous Call Block, Voice mail Plus and more.

Hurry – act today!  And remember, now that there are no annual contracts or early termination fees, what do you have to lose?  It’s quick and easy to start saving again.

Now if Vonage’s service was bad at $25 a month, why will it be better at $9.99 a month?  These types of offers just make me mad and should make Vonage customers furious. Do you have to leave a company to get a better rate?

{ 5 comments… read them below or add one }

Roger Wohlner September 30, 2010 at 10:25 am

Great post and I couldn’t agree more. If Vonage valued you as a customer, why didn’t they act like it before you left. Related, I hate when I see things such as my fitness club offering great deals for new members or for the purchase of an upgraded memebership. I’m not a marketing guy, but I’ve read several times how much more expensive it is to gain new clients vs. retaining your current clients.

Barry Moltz September 30, 2010 at 11:03 am

Agreed- those discount offers for new customers leave a bad taste in my mouth

Charles Mackenzie-Hill September 30, 2010 at 4:54 pm

It seems to be more common practice now to get better service as a new customer, hence a very real leave and return culture. Spain is no different

Barry Moltz September 30, 2010 at 8:12 pm

yes, they lose site of retaining clients and just want new ones

Jesse Petersen October 6, 2010 at 7:12 am

It happens to me every time I go to switch cable/Internet services. Every time! The price ends up competing, but it’s too little, too late.

Leave a Comment

{ 1 trackback }

Previous post:

Next post: