Regardless of what you think of Disney, they are a corporation that is part of almost all American families’ lives. Being “the happiest place on earth,” they are also always rated as one of the top customer service companies in the world.
1. How important the experience is to what Disney provides and why giving an experience is important to every small business.
2. How to create “magical moments ” in every customer experience.
3. How to focus on one customer at a time.
4. How to make the “little wows.”