Fast forward to ten years later, one of the arms on the chair broke this week. I brought the arm of the chair back to Robyn and Marci’s Relax The Back in Chicago where I bought it. Five minutes later, I had the new plastics inserts to fix the chair plus they gave me a screw driver. Total cost : $0.
Now that’s a guarantee and that’s customer service. How long would you dare to stand behind your product?