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	<title>Comments on: Social Customer Service</title>
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	<description>Delivering Customer Service in a Self-Service World</description>
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		<title>By: customer service reps</title>
		<link>http://www.bamgoodservice.com/social-customer-service/comment-page-1/#comment-553</link>
		<dc:creator>customer service reps</dc:creator>
		<pubDate>Mon, 29 Mar 2010 11:30:59 +0000</pubDate>
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		<description>[...] Reps) are trained to try and dissuade you from your dream of reduced expenses, others wouldn&#039;t ...Social Customer ServiceSocial Customer Service. by Barry Moltz on November 12, 2009. Michael Fauscette of IDC wrote a [...]</description>
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