We have heard some pretty bad customer service small business stories with the Great Recession. Banks are the used car salesman of our times. But when I saw this one (thanks to Lena West) from Calvin Chu, I was appalled and amazed!
Calvin was a happy Wamu customer before Chase bought the banks. “Wamu’s small business group for example, used to send cards in the mail personally signed to see how my business was getting on, and was always there to assist and be helpful.”
Calvin decided to close his accounts. He recounts what happened next:
“I went there a month ago to close ALL my accounts. The manager said they could do nothing for me and started to close the account(s) at which point they surrounded me with 3 other people, the manager’s manager, that guy’s manager, the original manager and another guy that just stood there. So I was surrounded by managers and they asked that I not close my accounts for a few minutes and allow them to correct any grievances.
Turns out they had no ability to correct, no power whatsoever so I continued to close my accounts and I tweeted the whole hilarious situation. The bank people then asked that I do not tweet because reporting such things is a “federal offense” at which point they proceeded to CALL THE COPS. The NYPD showed up at the branch and they made the cops wait online.
Then they offered to show the cops the security footage of me closing my accounts and tweeting. Seriously. Afterwards the cops said to the chase people, “Twitter is totally legal
and I’m glad I don’t have a Chase account.”
Can you top this?