Comments on: Surrounded and Calling the Cops: One Bank Gives Chase http://www.bamgoodservice.com/surrounded-and-calling-the-cops-one-bank-gives-chase/ Delivering Customer Service in a Self-Service World Sat, 21 Aug 2010 13:47:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: uberVU - social comments http://www.bamgoodservice.com/surrounded-and-calling-the-cops-one-bank-gives-chase/comment-page-1/#comment-149 uberVU - social comments Tue, 02 Feb 2010 04:53:19 +0000 http://www.bamgoodservice.com/?p=556#comment-149 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by barrymoltz: Surrounded and Calling the Cops: The Most Incredible Banking Customer Service Story http://bit.ly/bKg4dx... Social comments and analytics for this post…

This post was mentioned on Twitter by barrymoltz: Surrounded and Calling the Cops: The Most Incredible Banking Customer Service Story http://bit.ly/bKg4dx...

]]> By: Barry Moltz http://www.bamgoodservice.com/surrounded-and-calling-the-cops-one-bank-gives-chase/comment-page-1/#comment-142 Barry Moltz Mon, 01 Feb 2010 15:06:17 +0000 http://www.bamgoodservice.com/?p=556#comment-142 This was something I was forwarded from a posting and them followed up with Calvin to see if I can publish it. Glad your there is another side! This was something I was forwarded from a posting and them followed up with Calvin to see if I can publish it. Glad your there is another side!

]]> By: Mike Maddaloni - @thehotiron http://www.bamgoodservice.com/surrounded-and-calling-the-cops-one-bank-gives-chase/comment-page-1/#comment-140 Mike Maddaloni - @thehotiron Mon, 01 Feb 2010 14:15:13 +0000 http://www.bamgoodservice.com/?p=556#comment-140 Hi Barry: Do you have a link to this? I have to chime in and say this is nothing like my experience with my local Chase branch at Washington and Wabash in Chicago, which was a WaMu branch previously. It is one of the few branches that remained open in the Loop after the, um, takeover, and most all of the staff remained. As it is where I originally opened my accounts, over the years I have gotten to know the staff, and the management and most staff remained when the name changed. The Chase staff have been extremely helpful to me. Knowing them on a first-name basis (and they knowing my name!) is unheard of. I admit when I deal with other aspects of the bank I don't get the personal attention I get there. But for my day-to-day interaction, it works for me! And I will even tweet that. :) mp/m Hi Barry:

Do you have a link to this?

I have to chime in and say this is nothing like my experience with my local Chase branch at Washington and Wabash in Chicago, which was a WaMu branch previously. It is one of the few branches that remained open in the Loop after the, um, takeover, and most all of the staff remained. As it is where I originally opened my accounts, over the years I have gotten to know the staff, and the management and most staff remained when the name changed.

The Chase staff have been extremely helpful to me. Knowing them on a first-name basis (and they knowing my name!) is unheard of. I admit when I deal with other aspects of the bank I don’t get the personal attention I get there. But for my day-to-day interaction, it works for me!

And I will even tweet that. :)

mp/m

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