Posts tagged as:

BAM!

Why Aren’t You Using the Net Promoter Score in Your Small Business

February 16, 2010

Guest Post by: Ronald de Jong The Net Promoter Score* (NPS) is used by multinationals like Apple, PPG, eBay, Vopak, GE, American Express, Harley Davidson and many others. Small businesses (SME) and individual entrepreneurs seem to be reluctant and stay behind in using this methodology. But experience shows that the SMEs who have implemented this methodology find [...]

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Chris Brogan’s Video Review of BAM!

November 9, 2009

Chris Brogan on Saturday reviewed BAM! My favorite part of the review is when Chris says ”if your not passionate about customer service, what business are you in?” In his blog, Chris writes, “I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I [...]

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Chris Brogan: Customer Service puts a Human Face on Business

October 20, 2009

When I met up with Chris Brogan (not Leonard Cohen..watch the video) at Blogworld with past week in Las Vegas, he was kind enough to talk to me about the all new importance customer service has with social media exploding. He talks about the best ways for companies to get trust and put a human face on [...]

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Finally, Customer Service Makes a Comeback

September 29, 2009

When I started this book 18 months ago, I asked myself the very same question. With over 81,728 customer service books on Amazon, why does this world need another customer service book? Yada-Yada-Yada First, I was driven to write on this topic because I dream about it. I never dream about showing up late for [...]

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