Posts tagged as:

customer service

Thrifty Not So Swifty

September 3, 2011

Sometimes the easiest customer service requests are made difficult by company employees following a printed policy. Exhibit A…Thrifty Rental Car My sister rented a car in Chicago to drive to our beach house in Michigan.  When she arrived, she realized she had left her computer at the Thrifty check in desk in Chicago.  She called [...]

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Another Netflix Revolutionary Approach: Offering Discounts for Outages

July 18, 2011

I received an “astonishing” email today: Dear Barry, Recently you may have had trouble instantly watching movies or TV episodes due to a technical issue on our end. We are sorry for the inconvenience this may have caused.  If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this [...]

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Now an Apple Customer Forever

July 6, 2011

My first job out of college was with IBM.  I didn’t buy an Apple product until the iPod came out. After this last week, I am not sure I will ever own anything but an Apple product. I have owned an iPad 1 and an iPad 2.  I enjoy traveling with them.  Last week, a cousin [...]

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Great Service from A Chicago Yellow Taxi Driver #597

June 24, 2011

I live in Chicago and I hate taxi drivers.  I know that they do not have the greatest job in the world and with higher gas prices it takes hard work.  Unfortunately, for the most part Chicago taxi drivers are rude and give lousy customer service.  This comes from constantly talking on the phone while driving [...]

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The Theft of Customer Service

June 10, 2011

Today’s guest post is from Zanna Joyce, Chief Duck Wrangler: “Maybe I’m a bit shifty-eyed.  Maybe I hover a little too often.  I don’t know, but I am finding loss-control measures at small boutique stores to be a bit much! You know the type I mean.  Maybe they’re owned by people who use the store [...]

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Parking Wars: How Your Employees Affect Your Brand Even When Not At Work

June 7, 2011

I love the reality show, Parking Wars and it is why I wanted this post.  Employees are constantly branding your business in and out of work!  Les O’Dell writes: “I saw it again this morning.  As I was taking my infant foster son into the day care center, another parent pulled up to take her [...]

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Visiting the Nope Store: Why Small Isn’t (Always) Beautiful

June 3, 2011

Today’s guest post is from Richard Gallagher, one of the nation’s leading experts on workplace communications skills. “Early one morning this week, on a business trip to a major city, I was desperately looking for a power cable for my dying cell phone.  So I rushed in to a small retailer who happened to be [...]

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Your Latest Customer Complaint is a Gift

February 21, 2011

Today’s guest post is from Charlie Kocher of the Curry Coastal Pilot, Brookings, Oregon. “So at the end of the conference Tuesday, as Barry Moltz was winding up his customer service presentation, I was busy making one last note. Suddenly, I understood that Moltz had been asked to make a special presentation on behalf of [...]

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It Almost Makes Me Want to Get Braces

January 10, 2011

Today’s guest post was written by Sarah D. Johnson, CMP (Certified Meeting Professional), Owner and President of MoJo Group New York Meeting Planners “My niece is going to have to get braces soon…and she is very excited.  Seriously.  Yes, she is just ten years old, but it isn’t just mere naivety that is making her [...]

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