December 16, 2009
I wrote in Small Business Trends this month about the customer service trends coming this next year. “In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer [...]
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December 9, 2009
Mary Jane and I received exciting news on Wednesday that our book, BAM! had been voted one of 2009 Best Small Business Books. Not only are we deeply moved by all the readers that voted for our book, we are honored to be in the company of other excellent authors for the award: Chris Brogan [...]
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