March 25, 2010
Kevin Stirtz, the Amazing Service Guy guest posts today. I love this post because so many times we say absolutely the wrong thing to the customer. “Much of how we help people deliver better customer service is with examples. These are fun and useful because we all have them (since we’re all customers). And sometimes [...]
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February 9, 2010
Guest post by Kevin Stirtz, The Amazing Service Guy Recently I submitted a help ticket to a company about a problem with their product. It was not a critical issue but one that needed fixing. After reviewing the issue they marked it as “resolved.” But they never told me it was resolved. And they didn’t [...]
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