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Forget the Mail: Bloomberg Business Week Hand Delivers!

August 7, 2011

In this world of less service for a higher price, Bloomberg Businessweek reversed the trend.  I was notified that I would no longer get the magazine by mail but hand delivered to my door!  What? When a copy of this week’s issue arrived on my steps with my Friday paper I was amazed!  Apparently working with other co-delivery [...]

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Improving Customer Service, One Postal Carrier at a Time

May 24, 2010

We all learn from a lot of great leaders. People we can truly identify with and help our businesses be better. One of those leaders is Fred, the postal carrier. He is profiled in Mark Sanborn’s book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (affiliate link) On the short [...]

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