I just came back from a short trip to Phoenix this past week where I stayed at a famous resort. I noticed on all the invoices for spa services (and some of the restaurants) there was a note that read:
“For your convenience, a 19% gratuity has been added.”
For my convenience? Who are they kidding? It’s for their convenience!
It makes it convenient for the spa owners to pay their employees minimum wage (or less) but still guarantee a certain level of tips regardless of how they perform.
I hated this policy. It takes away the ability to show my appreciation for the good (or bad) job that was done by the provider. Remember that TIPS stands for TO INSURE PROMPT SERVICE. If they automatically get a 19% tip, how can we insure great service? BTW, the service at the resort was excellent, but I prefer to leave my own tips!
What do you think of this automatic tipping?