I hate when prospects and customers who I have met don’t return my calls. I ranted on video about this last year.
Last week I received a great email from Louis Charles at Encore who is selling me an iPhone payment system. I had requested information and I had not gotten back to him after I said I would. He writes to me:
” I have been unsuccessful in my attempts to provide you with the information you requested. This typically places you into one of 2 categories…..
1) You’ve just been busy, but are very interested in using PAYware to process cards on your iPhone
2) You are no longer interested
Being a business owner, I know you can appreciate the position I’m in. I want to provide you with excellent customer service and provide you with all of the information you require to make an educated decision that will benefit your business. What I don’t want to do is bother you with something if you’re no longer interested.
Could you please do me the courtesy of letting me know which of the 2 situations we are in? This will allow me to better allocate my time while still providing you with the amount of attention you desire.”
Bravo, I love this Charles. I am emailing you now!