Comments on: To Retain Your Customers, Do The Little Things Well http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/ Delivering Customer Service in a Self-Service World Sat, 03 Sep 2011 07:47:07 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Beyond the “Customer”: How Social Media is Changing Loyalty Marketing in Sports « Edge of Brooklyn: Brooklyn, Sports, Media, Politics. http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-113 Beyond the “Customer”: How Social Media is Changing Loyalty Marketing in Sports « Edge of Brooklyn: Brooklyn, Sports, Media, Politics. Sat, 16 Jan 2010 08:29:53 +0000 http://www.bamgoodservice.com/?p=459#comment-113 [...] 11, 2010 I read an article a few days ago about the Chicago Cubs’ new loyalty marketing tactics. Despite the recession,  ticket prices are going up in 2010, so the Cubs are rewarding those [...] [...] 11, 2010 I read an article a few days ago about the Chicago Cubs’ new loyalty marketing tactics. Despite the recession,  ticket prices are going up in 2010, so the Cubs are rewarding those [...]

]]> By: Bettye Hoffman http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-82 Bettye Hoffman Mon, 11 Jan 2010 02:27:59 +0000 http://www.bamgoodservice.com/?p=459#comment-82 I'm looking for the correct website to report gross mismanagement by one particular manager in a store where I've been going and buying books since the store opened several years ago. Seems I've located a site for managers; I'm a customer. A very good customer. I want the Books A Million Customer Service site, please. Thanks. I’m looking for the correct website to report gross mismanagement by one particular manager in a store where I’ve been going and buying books since the store opened several years ago. Seems I’ve located a site for managers; I’m a customer. A very good customer. I want the Books A Million Customer Service site, please. Thanks.

]]> By: Barry Moltz http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-81 Barry Moltz Sat, 09 Jan 2010 19:03:40 +0000 http://www.bamgoodservice.com/?p=459#comment-81 I would trade that cap for a WS ring! I would trade that cap for a WS ring!

]]> By: Chill http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-80 Chill Sat, 09 Jan 2010 19:02:05 +0000 http://www.bamgoodservice.com/?p=459#comment-80 Go Cards! Go Cards!

]]> By: uberVU - social comments http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-79 uberVU - social comments Sat, 09 Jan 2010 18:07:59 +0000 http://www.bamgoodservice.com/?p=459#comment-79 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by barrymoltz: Chicago Cubs show that Customer Loyalty Counts http://bit.ly/7iYXfp... Social comments and analytics for this post…

This post was mentioned on Twitter by barrymoltz: Chicago Cubs show that Customer Loyalty Counts http://bit.ly/7iYXfp...

]]> By: Cheri http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-78 Cheri Sat, 09 Jan 2010 17:57:48 +0000 http://www.bamgoodservice.com/?p=459#comment-78 Wow! How can you not renew your season tickets with an incentive like that? My customer loyalty program offers levels of discounts up to 15% off based on purchases within 365 days. The store is fairly new but we already have customers who have reached the 9% level (spending over $1000 in less than 365 days.) I think I should send those customers a hat! Wow! How can you not renew your season tickets with an incentive like that? My customer loyalty program offers levels of discounts up to 15% off based on purchases within 365 days. The store is fairly new but we already have customers who have reached the 9% level (spending over $1000 in less than 365 days.) I think I should send those customers a hat!

]]> By: Derek http://www.bamgoodservice.com/to-retain-your-customers-do-the-little-things-well/comment-page-1/#comment-77 Derek Sat, 09 Jan 2010 17:53:36 +0000 http://www.bamgoodservice.com/?p=459#comment-77 Shouldn't that read: "Sucker - 20+ Years" Ok, now I had to do that being a White Sox fan, but I do know what you mean about a little touch like this being an example of great customer service. I've written a few times on my blog about small things that people/companies can do to improve their service. Hopefully, for Cubs fans anyways, the new ownership extends this appreciation of the fans to the field. Shouldn’t that read: “Sucker – 20+ Years”

Ok, now I had to do that being a White Sox fan, but I do know what you mean about a little touch like this being an example of great customer service. I’ve written a few times on my blog about small things that people/companies can do to improve their service. Hopefully, for Cubs fans anyways, the new ownership extends this appreciation of the fans to the field.

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