Now that jet lag has subsided, I can now reflect on what I learned on my three week vacation with my family to China, Hong Kong and Thailand.
1. Service makes the difference. Boy, do we Americans have a lot to learn from Asians about provided great customer service experiences. Flying first class on Cathay Pacific makes sitting in first class on American Airlines seem like flying on a cargo plane. Staying at the Mandarin Oriental Hotel in Bangkok makes the Hyatt in Chicago seem like a Motel 6.
2. Tradition makes this world more human. Being a Karate-ka, I have always been into protocol. When the people from Thailand greet you, they clasp their hands together and bow. They pause to slow down and acknowledge the greeting of someone else. It makes this 24/7 world a bit slower.
3. When you think the service you bought is over, give a little more. It will delight your customers. I experienced this all the time in Asia. On plane rides, there were two desserts. At massages, after you sat up, there still was a short shoulder massage to get. At the end of a boat ride, the crew shook every passengers hands..
If you want to see my 3 week vacation in 3 minutes or photos of the trip, click here!