I stopped getting frustrated at Comcast, AT&T or the electric company. You see, it makes no sense for them to offer great customer service. They don’t have to…it makes no economic sense. You have not choice but to use them so why staff up and provide great service? It won’t make them more money.
However, monopolies—especially regulated monopolies—shouldn’t pretend to care about or to provide customer service. This is where the set up is. Instead, if monopolies were honest with their customers, customers might not like how they are treated any better, but at least they would know what to expect…and it would make some days go alot better!